Burbank Airport Upgrade

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The new Rental Car Center at Bob Hope Airport (BUR).

Shhh! Don’t tell anyone. The easiest way to visit Los Angeles (domestically) is flying into the Bob Hope Airport in Burbank. And now it is easier to rent a car from BUR at the car rental facility. It has been awhile since I’ve needed to attend to business in Los Angeles. Southwest Airlines flies almost every hour directly to Burbank from Sacramento. It is a small airport and easy to access by train or automobile.

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For pedestrian safety, they created this second story walkway that leads to the train station or the car rental agencies. It is covered mostly for sun, occasionally for rain.

The car rental agencies used to be located at the end of the United terminal with a small lot for cars. Some of the rental agencies required you take a bus to their lots. Now everything is located together in a new multi-story facility. It is a bit of a hike to the facility, but much easier once you are there.

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I once took a human-centered design workshop and they challenged our groups to redesign a process that didn’t work well. We chose the car rental experience. We redesigned it into something that is like the experience today of taking Lyft from the airport (except with ride-sharing you don’t get to keep the car). My experience with Alamo was almost stress free. They no longer print the contract out on an old printer with carbon forms. They sent me off with my contract and I was met by a greeter who directed me to my economy car. It took longer to walk to the office than it did to rent my car and be on my way. One more reason Burbank is the best airport if you are visiting Los Angeles.