Brilliant Idea: Airport Customer Feedback

Aer Lingus is a no-frills airline and my ticket to London was cheaper if I stopped in Dublin. I had enough time between flights to buy a pair of Guinness socks and eat the best yogurt parfait I’ve ever had and drink a decent flat white from the Chocolate Lounge.

IMG_1052No more time to browse and time to get to my gate. As I passed out of the main terminal I saw a brilliant small kiosk asking for customer feedback with just 4 quick options. I pressed full smiley face because the customs process and overall airport experience was terrific. The airport is compact and clean with great signage.

I am standing in line for boarding and see another feedback kiosk expressly for the restrooms. I decided to use the facilities. Imagine the worst scenario: trash on the dirty floor, messy sinks, toilet paper stuck on seat. Okay, that was LAX Terminal 2. The Dublin Terminal 2 women’s restroom was beautiful, very clean and fully functional. On the way out there was a further kiosk to allow customers to alert them to any problems. Clearly they will receive prompt attention. Simply brilliant. IMG_1053

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s